CANCELATION/REFUND POLICY

PLEASE NOTE THAT WE WILL EMBROIDER YOUR GARMENT AT YOUR OWN RISK. 

Cancellations: 

Cancellations on orders after 3 days will be charged a 20% restocking fee on the entire order.

***All Credit Cards will be refunded except a 4 % fee for the transaction.

***There are no refunds of any kind on set up fees once the design is created.

***Designs created and not used are charged a $20 set up fee

Reasons for Return

Due to the personalized nature of our work, we will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur. 

*The item is defective from the manufacturer. 

*The embroidery quality is not commercially acceptable level and this must be agreed upon by both parties after communication of concerns has occurred.

*The design you received on your products is markedly different from the final proof you approved by text, email or in person prior to us embroidering your order.

Proofs provided at the request of customer.

Thread Colors

Thread color may vary slightly from a digital representation. We do our best to provide you with the closest colors to match your design. We try to provide a digital proof that is the closest representation of the color to be used. That said, we do not guarantee 100% the thread color will match your original design.

Garment Sizing 

Garment sizes can vary from manufacturers. If you need information on sizes for a particular garment, feel free to request that information before ordering. Many of our garments are available in mens, womens, and youth sizes. Please make sure you are clear on the size you are ordering. We are not responsible for the purchase of incorrect size.

Exceptions on Returns

*Items with custom embroidery are not returnable. Please check that you have ordered correct size and color.

*Items that have been worn, used or altered may not be returned or exchanged.

*Blank items will be charged a 20% restocking fee. 

Requesting a Return

When making a return, the request should be made within 5 days of receipt of order. 

All items must be returned before we will provide a replacement or credit.

EMAIL info@engelhauptembroidery.com 

or call 937-592-7075 to process your return.